Assistant Case Manager

Job reference: 000061

Location: Bury St Edmunds - ANGLIA CASE MANAGEMENT

Salary: up to £23000 DOE (Pro Rata)

Employment type: Full Time

Department: Administration

Division: Anglia Case Management

Hours per week: 30hrs-40hrs

Job Description – Assistant Case Manager

Anglia Case Management (ACM) is recognised as one of the most established providers of specialist case management services to adults and children who have incurred acquired brain injury or other complex neurological conditions. ACM operates within the Case Management Division and is part of the wider Active Care Group (ACG). Our leadership team consists of a Business Director and a Clinical Lead who are part of the wider Case Management Division, which is supported by an experienced Managing Director of Case Management businesses. 

At ACM, we employ professionally qualified staff, working as Case Managers, Assistant Case Managers, Occupational Therapists and Manual Handling advisors.

POSITION: Assistant Case Manager for Adults/ Children with Brain Injuries and Complex Needs

ACCOUNTABLE TO: Senior Case Manager

RESPONSIBLE FOR: Assisting Clinical Case Managers and the Registered Manager with clients, services, and support packages.

Site location: ACM have offices in Tostock, situated just outside Bury St Edmunds. This post requires regular site attendance as well as face to face client visits. Remote working is also offered as an option in between site visits and client appointments.  


This post is to join a team of existing Case Managers and Assistant Case Manager’s at Anglia Case Management. The Assistant Case Manager will have two key roles within the company, firstly to take on a small case load of clients whose cases have settled, which they will manage under clinical supervision. Secondly to assist Case Managers and the Registered Manager with specific tasks related to care and support. i.e.

  • Case Load
  • Care and Support
  • Learning and Development of Support Workers
  • Rehabilitation
  • Reporting / Liaison / Communication aspects of the role

Salary Range: Up to £23000 DOE (pro rata)

This is an employed and salaried position – full and part time hours available (min 30hrs per week), as is hybrid working.

Predominantly weekday work during daytime hours, but there will occasionally be a need for flexibility to work outside the normal 9.00am to 5.00pm routine, to meet individual client needs.    On completion of the probationary period, there is an opportunity to work full-time hours over a 9-day fortnight.

We offer hybrid working: all assistant case managers will work in the community with their clients, and work from home, subject to a suitable home office environment.  There is also an expectation for all ACM Assistant Case Managers to work from the office on a regular basis, full time ACMs once every week and part time ACMs once a fortnight or more frequently if there is a business need.  During the first months in post, the need to be office based is greater, in order to meet training and induction needs.  


  • Pension Scheme
  • Permanent Health Insurance – to cover the employee in the event of long-term sickness and inability to work.
  • Employer’s Sick Pay scheme.
  • Access to regular CPD events both in-house days (c. 4 annually) and external training events. 
  • Opportunity to join a 3-year Professional Development Programme (in house)
  • Employees use their own reliable vehicles and will be paid an essential car user allowance, as well as business mileage at the current rate of £0.55 pence per mile.
  • Paid Annual Leave – 25 days each year, plus 8 days Bank Holidays.
  • Annual Membership of BABICM.
  • On-going professional support, one-to-one supervision provided by a senior case manager, and peer support from other case managers working within Anglia Case Management.

 The Ideal Candidate will have:

  • Minimum 2 years working experience in a disability related service
  • Minimum Diploma/ NVQ Level III or other Health and Social Care Qualification
  • Experience as a team leader, senior support worker
  • Willingness to undergo Disclosure and Barring Service checks
  • Experience in working with adults* and children **with neurological conditions, traumatic brain injury / Cerebral Palsy and other complex conditions
  • An understanding of rehabilitation and goal planning
  • Knowledge / skills in risk assessment and management plans
  • Knowledge/ skills in care and support planning and implementation
  • An ability to deal with challenging situations
  • Experience of living and working in the UK.
  • Knowledge of the Health and Social Care Act 2014
  • Be in possession of a full UK driving licence and be confident to drive across East Anglia and into London
  • Experience of staff supervision and management /work with support workers / unqualified staff
  • Excellent communication skills and a high standard of literacy/ numeracy and IT skills
  • Ability to lead a small team and manage meetings